Shipping policy
Shipping & Return Policy – Apertex OG
At Apertex OG, we aim to provide a smooth and reliable shopping experience for our customers. Please read our shipping and return policy carefully before placing your order.
Shipping Policy
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Orders are processed within 1–3 business days after confirmation.
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Once shipped, delivery typically takes up to 7 business days, depending on your location.
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You will receive tracking details via email once your order has been dispatched.
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Delivery times may vary slightly during peak seasons, holidays, or unforeseen circumstances.
Return Policy (5-Day Return Window)
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We offer a 5-day return policy from the date of delivery.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Returns requested after 5 days of delivery will not be accepted.
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Certain items (such as sale or clearance products) may not be eligible for return unless defective.
Return Process
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Email us at apertex@gmail.com within 5 days of receiving your order.
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Provide your order number and reason for return.
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Once approved, we will guide you through the return process.
Refunds
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After receiving and inspecting the returned item, we will notify you about the refund status.
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Approved refunds will be processed within 5–7 business days to your original payment method.
Damaged or Incorrect Items
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If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos as proof.
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We will arrange a replacement or refund at no additional cost.
Contact Us
For any questions or concerns, feel free to reach out to us at:
📧 apertex@gmail.com
Thank you for shopping with Apertex OG!